Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Our government has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provison that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Warranty (UNITED STATES OF AMERICA-Mainland)

• Covers hardware failure due to factory defect but excludes accidental damage or user error.
• 14 day returns policy.
• Free lifetime telephone support.
• Any suspected hardware failure should be reported to Reddie Group first. Reddie Group will then provide telephone technical support to determine hardware failure; hardware failure must be confirmed by Reddie Group.

Standard 3 year warranty (for all listed products purchased after 01/01/2020):

• All screen sizes up to and including 55” are covered by a swap-out or collect and return service. Once hardware failure has been determined by Reddie Group over the phone the screen should be repackaged using the original packaging. At this point Reddie Group, at their discretion, will either:

• Arrange for collection of the faulty screen by a courier service, then once the screen is back with Reddie Group it will either be repaired or replaced with a new unit, or
• A replacement screen will be sent out and a courier service will be used to collect the faulty screen.
• All deliveries and collections will be at the discretion of Reddie Group. In some cases the customer will be responsible for shipping.
• If the screen is not packaged correctly no liability will be taken by Reddie Group if the product is damaged during transit.
• If the screen is returned in full working order no liability will be taken by Reddie Group and any costs incurred will be passed on to the customer.
• USA Mainland only: Screens sizes above and exclusive of 55” and freestanding products are covered by an on-site service. Once hardware failure has been determined by Reddie Group over the phone Reddie Group will arrange for technician(s) to make an on-site visit to repair or replace the faulty screen.
• The screen(s) must be in a location accessible to our technician(s) and in no circumstances would Reddie Group staff be expected to remove screens or disassemble non standard installations or constructions or be expected to work above ground level.
• Where no genuine hardware failure has occurred a call out charge of at least US$1499 is payable for each visit.
• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Reddie Group, or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges, failure to follow Reddie’s infrastructure requirements; customer adjustments and failure to follow operating instructions and/or Reddie’s maintenance instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, or burned-in images.

Warranty (overseas)

• Covers hardware failure due to manufacturer defect but excludes accidental damage or user error.
• Free lifetime telephone support.
• Any suspected hardware failure should be reported to Reddie Group first. Reddie Group will then provide telephone technical support to determine hardware failure; hardware failure must be confirmed by Reddie Group.
• Once hardware failure has been determined by Reddie Group over the phone if repairable replacement parts, along with an instructional guide, will be sent to the Client at the cost of Reddie Group. If the Client does not have the facility to repair the product then the screen should be repackaged using the original packaging and returned to our factory in China (or another specified location) at their cost. The product will then be repaired and sent back to the Client at the cost of Reddie Group. In some cases, determined by Reddie Group a replacement unit will  be sent and the shipping covered by the Client or Reddie Group or shared.
• In the event of advanced replacement parts being sent to the Client Reddie Group reserves the right to request faulty parts be returned to us at the cost of the Client after the repair work has been carried out. Reddie Group also reserves the right to request that faulty parts be returned to us for repair at the cost of the Client in the event that advanced replacement parts are unable to be sent.
• If the screen is not packaged correctly no liability will be taken by Reddie Group if the product is damaged during transit.
• If the screen is returned in full working order no liability will be taken by Reddie Group and any costs incurred will be passed on to the customer.
• For customised or out of stock items the turnaround period is dependent upon factors such as, but not limited to, availability, production and shipping.

This warranty covers hardware failure and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other aspects of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by Reddie Group, or which damage this product or result in service problems; incorrect electrical voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions; product removal or reinstallation; reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; reduced screen brightness related to normal aging, or burned-in images.

Disclaimer Delivery

Reddie Group uses the third party courier to arrange and carry out deliveries and collections. Reddie Group does not accept the responsibility, and will not offer any compensation, for any loss of profits caused due to the late delivery of any items by the courier. This is includes, but is not exclusive of, a project being delayed, missed organised installation time or date or any other inconvenience caused to the customer. Reddie Group will share any relevant contact information including, but not limited to, name, phone number, email address, geographical address and facsimile number with the third party courier we use for delivery of goods.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
• If you are returning your purchase the product must be complete and in ‘as new’ condition. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It should be returned with the original box and packaging, along with any accessories you received with it. If you follow the above, we will issue you with a full refund for the cost of the product.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Cash, Check or ACH Transfer are all acceptable methods of payment. Our Terms for

• Special, approved or customised order: 30% deposit to be paid when order placed and full payment upon delivery.
• An optional leasing agreement may be available depending upon the quantity and value of the order. We will not provide the leasing facilities in-house but will contact a leasing company if this is necessary.

All goods remain the property of the Company until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of America base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed US$5,000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

Returned check will incur a US$50 charge to cover banking fees and administrative costs. In an instance of a second Returned check, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Termination of Agreements and Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Where stock is returned, for any reason, Reddie Group reserve the right to charge a restocking fee. There is a return policy on standard products with full refund excluding delivery charges (USA only). Customised, special or approved orders are not covered by the return policy and only monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

CANCELLATIONS. Buyer may not cancel or change a Sales Order without the written consent of Reddie Group. If Buyer desires to cancel or change a Sales Order, Buyer must deliver a written request for cancellation of the Sales Order to Reddie Group corporate office. If Reddie Group consents to Buyer’s written request for cancellation of the Sales Order, Buyer shall pay to Reddie Group a cancellation fee which equals twenty five percent (25%) of the Sales Order price. 

Specific points are outlined below:

(a) Damage, shortages and discrepancies: The Buyer shall be responsible for inspecting the Goods on delivery to check the Goods for damages, shortages and discrepancies. If there is any damage, shortage or discrepancy with respect of the Goods, the Buyer shall notify Reddie Group in writing within 3 Working Days of delivery. If the Buyer fails to do so then Reddie Group shall not be liable for the damage, shortage or discrepancy. A “delivery” or “arrivals” note signed by the Buyer or its agent indicating that the Goods are in good order on arrival shall be conclusive proof of the same and bind the Buyer.

(b) Goods that fail on installation: Reddie Group operates a returns procedure for Goods that fail on installation. The Buyer must comply with all instructions given to it by Reddie Group in relation to the applicable Goods that fail on installation returns procedure. The Buyer shall notify Reddie Group in writing, within 24 hours, if any Goods appear to have failed. The Buyer must notify Reddie Group of any apparent Goods that fail on installation within 5 Working Days of delivery.

(c) Goods that fail after installation: Faulty Goods must not be returned to Reddie Group without notice. The Buyer must notify Reddie Group within 3 Working Days of the fault becoming apparent and follow the instructions notified to it by Reddie Group in relation to the fault.

(d) General provisions relating to Goods that fail on installation and Faulty Goods: (1) Should the Buyer return the Goods otherwise than as set out in these Terms and Conditions then the Buyer shall pay all Reddie Group costs and expenses in liasing with the manufacturer concerning the return. (2) The Buyer shall pay all Reddie Group costs and expenses if the Goods suspected to be Goods that fail on installation or Faulty Goods prove not to be Goods that fail on installation or Faulty Goods. (3) The Buyer shall be responsible for all transportation and insurance costs relating to returned Goods. (4) Reddie Group shall not be responsible for installation of returned Goods after repair or exchange. (5) Any labour costs and expenses incurred in extracting defective parts and/or components shall be borne by the Buyer and if incurred by REDDIE GROUPshall be paid for by the Buyer at Reddie Group then standard applicable rate. (6) The Buyer shall also be responsible for all Reddie Group costs if Reddie Group agrees to collect the Goods for return and such Goods are not ready for collection at the agreed time.

Availability

You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

General Data Protection Regulation

By accessing this website, or communicating with us by email or telephone, you are consenting to be contacted by Reddie Group. At any time you have the right to request and/or rectify all of your information that we may have on record as well as request that it be deleted. You reserve the right to opt-out or unsubscribe from any email or telephone correspondence. If you would to opt-out of communication from Reddie Group, or request the deletion of any personal data, please email help@reddiegroup.com.

Reddie Group will share any relevant contact information including, but not limited to, name, phone number, email address, geographical address and facsimile number with the third party courier we use for delivery of goods. Reddie Group accepts no responsibility for the third party courier using or sharing this data in any way that does not conform to USA postal regulations.

Use of Content

We are happy for you to download or print off copies of this site (other than any quotation details) for your personal, non-commercial, use and information but, any copying or adaptation of the content, layout or code of this site, or the creation of an archive or database containing the content, for any business purpose or other commercial exploitation, without our specific consent will constitute copyright infringement.

If you do download or print copies of the content you must retain any copyright or other intellectual property notices contained in the original material.

You may not copy, distribute or display the site or any part of it to third parties. You may not link to or mirror any part of the site. Any infringement of any intellectual property rights in this matter will result in appropriate legal action.

Links to our website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from our website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of Reddie Group in the Unites States of America and other countries. The brand names and specific services of this Company featured on this web site are trade marked

Communication

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers. By accessing this website, or communicating with us by email or telephone, you are consenting to be contacted by Reddie Group. At any time you have the right to request and/or rectify all of your information that we may have on record as well as request that it be deleted.

This company is registered in New York, United States of America. Our correspondence address is Reddie Group, Valley Stream, New York USA 11580.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of New York govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the New York courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Cloud Based Network Service

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.

We are committed to protecting your privacy and will not sell, rent or share any of your information that we may have. We will take all steps reasonably necessary to ensure that your data is treated securely. We use information held about you for the purpose of providing our services to you and to ensure that content from our site is presented in the most effective manner for you.

We will not be liable for any consequential, indirect or special loss or damage to any information or data on your account; we will not be liable for any loss of profit, income, revenue, contracts, business, goodwill, reputation, data, or information.

We will not be liable or responsible for any inappropriate material that is uploaded to our server and subsequently uploaded to any displays.

If we provide you with a username and password, you must ensure that the username and password is kept confidential. We cannot guarantee the security of data sent over the internet as the transmission of information via the internet is not completely secure by its nature.

We may disable your account in our sole discretion for non-payment of subscription fee without notice. In these cases a re-connection fee will also be charged. If an account is disabled all of the associated data and materials will also be removed from our server and cannot be recovered.

You may request us to provide you with any information we hold about you. Provision of such information may be subject to the payment of a fee.

If you have purchased a subscription to our service from one of our distributors you must remain with this service provider until your subscription comes to an end.

We may revise these terms of use from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Reddie Group 2024 All Rights Reserved.